Policy Center

Refund Policy

A clear overview of when refunds may apply, how reviews work and what buyers and sellers should prepare.

Policy CenterRefund Policy

Guide

Review the pageClear steps, rules and support actions for this topic.

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Need help with refund policy? Start with this page, then contact support if anything is unclear.

Support GuideRefund PolicyA clear overview of when refunds may apply, how reviews work and what buyers and sellers should prepare.

Pending payments

If an external payment method is disabled or payment is not completed, the order should not unlock credentials or delivery chat.

Refund review depends on delivery status, buyer confirmation, proof, account access and marketplace rules.

Keep screenshots, order IDs and on-site messages available. Off-platform conversations are harder to review.

How it works

Contact support with the order ID and a short explanation of the problem.

Attach relevant screenshots or details that show non-delivery, wrong item, access issue or payment problem.

Support reviews order status, delivery records and chat context before deciding the next step.

Depending on the case, support may approve a refund, request more information or mark the order as completed.

Quick answers

Do refunded orders keep showing credentials?

No. Refunded order details are restricted so sensitive delivery information is not unnecessarily exposed.

Can I get a refund after confirming completion?

Completion confirmation can limit refund options. Contact support quickly if you notice a serious issue after delivery.

Are off-platform payments refundable?

SmurfKingdom cannot protect or review payments made outside official platform checkout.

Still need help?Open live support and our team will help you with the next step.