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Frequently Asked Questions
Find fast answers about orders, delivery, wallet payments, account security, refunds and marketplace rules.
Help CenterFrequently Asked Questions
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Support GuideFrequently Asked QuestionsFind fast answers about orders, delivery, wallet payments, account security, refunds and marketplace rules.
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Quick answers
Frequently asked questions.
When do I receive account details?
Account details are only shown after the order is paid and delivered. Payment-pending orders do not reveal seller-provided credentials.
Can a seller send account details before payment?
No. Payment-pending order chat is locked. Sellers should never share credentials until the system confirms that the order is paid.
Which payment methods are available?
Wallet-only checkout is available when your wallet covers the full order amount. External payment methods stay disabled until they are fully connected and verified.
What happens if an order is refunded?
Refunded orders do not continue exposing account credentials. Refund eligibility depends on the order status, delivery proof and marketplace review.
How do I keep my SmurfKingdom account safe?
Use a strong password, keep your email secure, avoid sharing cookies or login codes, and review your active sessions from account settings when available.
Can restricted or suspended users still browse?
Yes. Restricted or suspended users may still access the site, but marketplace actions such as buying, selling, messaging and account changes are disabled.
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